Terms & conditions

1. Property owner

María del Carmen Cartagena García, Avenida Europa 11, 4th floor, right, 03140 Guardamar del Segura (Alicante), Spain. mamen.cartagena@gmail.com · WhatsApp: +34 607 305 040.

Licensed holiday home registered with the Valencian Community Tourism Registry under number CV-VUT0454572-A (formerly VT-454572-A), in accordance with Decree 10/2021. This regional registration is the one required by the law of the Valencian Community and the property's only registration number.

2. Nature of the agreement

These terms govern the temporary use of Emilia's Cabin for holiday or leisure purposes. Each confirmed booking is an agreement between the owner and the guest for the use of a holiday home (vivienda de uso turístico), governed by Valencian Law 15/2018 on tourism, leisure and hospitality and Decree 10/2021. Being a tourist stay, it is not a tenancy under the Spanish Urban Leases Act (Law 29/1994, article 5.e).

Completing a booking through this website implies full acceptance of these terms.

3. Booking and confirmation process

1. The guest selects dates, enters their details and pays the full amount by credit or debit card via Stripe Payments Europe Ltd.
2. Availability is checked in real time. If the dates become unavailable after the payment process has started, the full amount is refunded automatically.
3. Once payment is complete, the guest will receive a confirmation email with all booking details. The booking is confirmed at that point.
4. The minimum stay is 4 nights and the maximum is 10 nights. Online bookings need at least 6 days' notice; for sooner dates, please contact us on WhatsApp.

4. Price and payment

• The total price is final: it includes accommodation and end-of-stay cleaning (€55 per stay), with no VAT or other charges added. There are no hidden charges.
• The full amount is charged at the time of booking.
• Payment data is handled exclusively by Stripe and is never stored on the property's servers.
• The local tourist tax is not applicable in Guardamar del Segura as of the date these terms were last updated.

5. Cancellation policy

• Cancellations made 14 days or more before the check-in date will receive a full refund.
• Cancellations made fewer than 14 days before arrival are non-refundable, except in duly evidenced cases of force majeure (serious illness, death of an immediate family member, or equivalent circumstances).
• In the event of a no-show without prior notice, the full amount is forfeited.
• Guests can cancel at any time from the «Manage my booking» link in the confirmation email, or by email or WhatsApp. Eligible refunds are made automatically to the original payment method and arrive within 5 to 10 business days.

6. Date changes

Date changes are subject to availability and must be requested at least 14 days before the original check-in date. Contact the owner by WhatsApp or email. The owner will endeavour to accommodate requests but is under no obligation to accept them.

7. Check-in and check-out

• Check-in: 15:00 to 21:00.
• Check-out: by 12:00.
• For an earlier arrival or a later departure, please ask the host beforehand.
• Check-in is in person. All guests must present their ID or passport as required under Spanish traveller registration regulations (Royal Decree 933/2021).
• Early check-in or late check-out: please enquire in advance via WhatsApp. Requests will be accommodated where operationally possible.

8. Occupancy and permitted use

• Maximum occupancy is as stated on the tourist registration (4 people). No additional guests beyond those declared in the booking are permitted without prior written approval.
• The property is let exclusively for holiday and leisure use by the persons named in the booking. Sub-letting and commercial use are strictly prohibited.

9. House rules

• No smoking inside the apartment.
• No pets.
• No parties, large gatherings or events.
• Quiet hours: 10:00 PM to 8:00 AM, in respect of other residents in the building.
• Guests agree to use the facilities, furniture and appliances responsibly.

10. Guest liability for damages

Guests are liable for any damage or deterioration caused to the property, furniture or equipment during their stay through negligent or improper use. In the event of damage, the owner will notify the guest of the repair or replacement cost within 48 hours of check-out and may pursue recovery by the appropriate legal means.

11. Owner's limitation of liability

The owner shall not be liable for damage caused by force majeure (utility outages, extreme weather, acts of third parties, etc.) nor for the loss, theft or damage of guests' personal belongings in the property.

12. Governing law and jurisdiction

This agreement is governed by Spanish law and, where applicable, the tourism regulations of the Valencian Community (Decree 10/2021). Any dispute shall be submitted to the courts of Alicante, with both parties waiving any other jurisdiction that may apply.